Privacy Policy & Data Protection Overview
At ApartmentReno Pro, we are deeply committed to protecting your personal information and ensuring the security of your data throughout your apartment renovation journey with us. This policy outlines our practices concerning the collection, use, and safeguarding of your information when you interact with our website and utilize our services.
This Privacy Policy applies to ApartmentReno Pro's website (the "Site") and all services offered by ApartmentReno Pro within the scope of apartment renovation and repair. By using our Site or services, you agree to the collection and use of information in accordance with this policy.
Effective Date: January 1, 2024
Information Collection & Usage Practices
We collect various types of information to provide and improve our renovation services. The categories of personal information we may collect include:
- Contact Information: Name, email address, phone number, and mailing address provided during consultation requests or project inquiries.
- Project Details: Information about your apartment, renovation preferences, budget, and specific service needs.
- Website Usage Data: Non-personally identifiable information such as IP addresses, browser types, referral pages, and interaction data (e.g., pages visited, time spent on site) collected via cookies and analytics tools to enhance user experience and site functionality.
Your information is primarily used to:
- Process your service requests and provide accurate estimates.
- Communicate effectively regarding your project status, updates, and inquiries.
- Improve our website, services, and outreach efforts based on user behavior and feedback.
We obtain your explicit consent for collecting and processing personal data, particularly when you submit a project request. Your data is retained only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes, after which it is securely disposed of.
Data Sharing & Third-Party Policies
ApartmentReno Pro values your trust and limits data sharing to essential situations:
- Service Providers: We may share relevant information with trusted third-party service providers who assist us in operating our website, conducting our business (e.g., project management software), or serving our clients (e.g., specialized contractors for specific renovation tasks). These parties are obligated to maintain the confidentiality and security of your information.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction, subject to the same privacy commitments outlined herein.
We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes. Any non-essential data sharing requires your explicit consent. We ensure any third parties we work with adhere to strict data protection standards, reflecting our commitment to your customer privacy.
Data Security & Customer Rights
We implement robust information security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: Data transmitted via our website is secured using SSL/TLS encryption.
- Access Controls: Strict internal access controls limit personal data access to authorized personnel only.
- Secure Storage: Your data is stored on secure servers with advanced firewalls and intrusion detection systems.
As our valued client, you have the following data protection rights:
- Right to Access: Request a copy of your personal data we hold.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request the deletion of your personal data, subject to legal obligations.
- Right to Object/Restrict Processing: Object to or request restriction of processing your personal data under certain conditions.
Should a data breach occur, we have protocols in place to notify affected individuals promptly and take necessary remedial actions. To exercise any of these rights or for any privacy-related questions, please use our Request Form outlining your specific query. We aim to respond to all legitimate requests within a reasonable timeframe, adhering to GDPR and other applicable data protection regulations.
Have Privacy Questions?
Your privacy is paramount. If you have any concerns regarding this Privacy Policy or wish to exercise your data protection rights, please do not hesitate to reach out.
Contact Us with Privacy Questions